River Town Campground

Horrible customer service

I'd like to advise people to be careful when you stay at Rivertown Campground in Vicksburg Mississippi. They have treated us wrong. The cities main water line broke and can't be fixed for 5 to 7 days because the break is under the Mississippi River. I have 3 children and the rv park refused to give us a refund for our unused days. They said they would give us a rain check. But my husband talked to the owner on the phone who called my husband names I won't mention and he eventually said he would refund our money. Well my husband's co-worker asked for a refund also. And since he asked for one also the owner refused to refund our money after saying he would. I wouldn't take the rain check because I will not return to that park. I was never handed any rules for the park upon arrival and the manager of the park never came to our door to tell us about the water break. They tried to give the rules to me after they refused to give me a refund. I understand it's not their fault but they have no way to supply us with water for a week nor do they care I have an infant and two other children. So please do not waste your time with this park. In an emergency situation you should refund people their money for unused days so they can go else where. This is also violation of health codes. This park will get all kinds of disaster relief funds from the city because of the cities water being out. But they couldn't refund me my money to bring my family to a place that has water. Do not waste your time with rude people who careless about your needs when you are paying them to provide a service.