Sparks Marina RV Park
Park Features & Amenities
Pull Through Sites:
Full Hookup Sites:
Credit Cards Accepted: Visa, MasterCard, Discover
Utilities & Amenities
Power: 50 Amps, 30 Amps, 20 Amps
Additional Pet Information:
Five Stars? Hardly.
I would like to know who gave this part a five star rating. It?s a beautiful park but it fades quickly as soon as the staff opens their mouth. We are not hard to please but have never been treated so rudely by three, count em, three members of the staff. I wouldn?t recommend this park and would never go back.
Rules and 10-year restriction on RVs
Time line for my attempt to make a reservation with Sparks Marina RV Park.
A. I easily made a reservation on line only to receive a phone interrogation a short time later. We’re full-timers, and this was my first time to receive such a phone call. Please understand, the online reservation platform could have added these questions to their standard questions. Nor did it ask or hint at their 10-year restriction on RVs until the interrogation.
1. “How many are in your party?” Answer: “Two, as I indicated on your form.” “What is the name of the person traveling with you?” Answer: “Linda, my wife of 53 years.”
2. “Do you have pets?” Answer: “Yes, two little dogs.” “What are the breeds?” Answer: “I don’t know the breeds. They’re recuses.”
3. Now I was hit with the money question, year and make of my RV. I don’t have a problem with simple, harmless lies. I’ve been full-timing since 2014, I’ve been asked my RV’s age few times, and I’ve rationalized a harmless lie. I simply add nine years to my RV’s age. Why didn’t I do that this time? These folks are rule pushers, they may have asked to see my registration up on arrival, and I wanted to see how the question would play out. I was told because of the RV’s age I would have to submit to a though inspection. I told her to cancel the reservation and hung up. A few minutes late she called back and said we got cut off; I said I hung up because our business was finished and explained that there was no way I was going to show up not knowing if some young rule-pusher was going to give my motorhome a thumbs down, and if I “failed” I would be left having to hustle around to find another park.
B. As always, I read the park reviews from multiple sites before committing to a park. They revealed several concerns.
1. Rules. There appeared to be a long list of them that are enforced with enthusiasm. Many dog owners complained about trying to get their dogs to the dog parks without them relieving themselves on the artificial turf, and they expressed fear of being confronted because of the staff’s willingness to challenge violators. Having two boy dogs and knowing they will pee on anything that doesn’t move, I shared that concern with my wife, and we came up with two solutions, ask for a space as near the dog parks as possible and failing that, I would load them into the car three or four times a day to minimize the chances of them peeing on the artificial turf.
2. Harsh cancellation policy: cancel outside three day of arrival, $30 dollars, and God help you if it’s within three days and you have a reservation for more than a day or two … you will pay every last penny. Period! My 7-day reservation would cost me $350+! Even though requested, I was NOT sent proof I canceled more than three-days out. I wrote an email requesting verification but got crickets for the effort, but when I finally phone in, I did get it. One reviewer said he cancelled a month out but didn’t get cancellation proof and was billed for the entire amount. No amount of complaining helped; they kept every last penny. It was easy for them; they already had the money as the full amount (up to a full month) is due when the reservation is made.
a. This is their actual policy wording: “Cancellations made inside three (3) days of your scheduled arrival date are non-refundable.” [Up to 28 days.]
C. A small but strong indicator of rule pushing is found in their contract the guests have to agree to, and I quote, “Please note – the name on the reservation must also match the credit card payment used for the reservation. Just like a hotel, we will request the ID of the guest whose name is on the reservation at the time of check-in.” Again, this would have been a first for us. As I made the reservation, I would have had to go in and take however much time it would require, if there was a line, it could have been more than a few minutes. Our normal routine is for Linda to go in and register while I disconnect. Maybe a small thing, but it does support the park’s rule-pushing nature.
A suggestion for management: As the pass/fail RV inspection was arbitrary and your guests need to know they have a reservation that will be honored, I suggest you simply request a current picture that can be sent within minutes and a decision returned in minutes. Most folks will NOT be happy to find their reservation will NOT be honored after hours on the road, and they must find another RV park. Rules are a means to an end, not an end in themselves.
Extremely Rude Owner
We have stayed at this park many times. The staff have been friendly in the past. It has nice and clean facilities. Now on to our last visit. For the past three years our group of friends of 4 to 6 families have stayed there for the Rib Cook Off. We booked 6 months in advance and asked that out RV's are close together. This year we have 4 RV's in our group. All of our friends are right next together...except us. We are put on the other side of the park. Our families do pot lucks together so now we have to drive all of our food down to the other campsites. Frustrating but we decided we will make do. On the last day as we are leaving I want to communicate my situation and frustration. Now understand I ask to speak to the manager and I am calm and respectful. I am not looking for a refund or discount, just someone to say "I'm sorry and we will try better next year." Halfway through the conversation with the manager the owner comes up and very rudely starts to interject how they cannot guarantee our spots to be close together. Again we booked our trip 6 months in advance and they can't get me close to our group? No one says I'm sorry they blame it on a past employee that took our reservation. I could not believe how unprofessional and disrespectful the owner was to a frequent customer that stays on average once a month. I am a business owner myself and if I treated my customers the way I was treated I would soon be out of business. I will never return.
If you want nice this is it~Modern RV Park
Most recent stay was 05-12-2016 (I’m late on my reviews) We camp in a "Tear Drop” style RV only 15' long w/o toilet or shower ~ plus we like to eat outdoors using the picnic table & set up our dining fly for sun/ weather protection so we rely on condition of campgrounds facilities being nearby our site ~ so our critique is focused in that area.
We did get close to restroom/shower roomy very clean and modern w/full on tiled walls and floors w/secure private stalls and changing area. Lots of hooks for stuff, padded bench folds against wall in changing area. Good water pressure and hot. High ratings well deserved for modern restrooms & facilities, paved roadways, and all level paved sites which do not crowd your neighbor. Large pull through spaces, nice LEVEL picnic table with metal plate on 1 end for camp stove
CONS – did not like Astro turf could not set up out dining canopy over table. Sewer connect w/concrete surround encroaches neighbor site Definitely a Big Rig park, but ok for little rig overnight stay and not suitable for tents. Wish they had rubber floor mats as you exit shower + shelves in changing area and hooks/ shelves at sink/vanity area
The fenced dog area was very nice. WiFi worked just fine. Stayed overnight very comfortable.
Almost a 5-Star
Only 4 stars because of the non-pull thru sites. Pull thru sites are $5 more per day and I don't mind backing my 33' Class A in. But.... trees too close to the pad prevent awning use, and shrubbery on driver's side are so close to the pad that they impede opening the basement doors. Looks nice, but not convenient for RV's :-( Nice park, minutes from Reno. Sparks Marina is really nice for running, walking, kayaking, swimming, etc. Great park, but very pricey - even for back in sites. $450 for 2 weeks ($32/day) was the 14 day discount! I'll probably look around for something else next time.
A fantastic park to stay in. This is our second time. A bit expensive but give GS discount.
Good Park in Sparks/Reno area
Nice park, lots of rules they do not enforce, a little loud in back of RV park near car wash.
Hot August Nights
Really nice park, Staff is really nice and friendly. Highly recommend to stay there.Our M/H had a problem with the Hydralic jack System that extended our stay by one day. The park recommended Alpine Mobile. He does nice work but watch him closely because he will try to sell you everything you don't need. He claimed my battery was no good, the battery check good at interstate battery. He claimed my solar panel charger was not working and he tried to sell me his model with panels at the cost of $400.00. My charger is working just fine.
Other than that, the stay at the park was great. Will ensure to stay there again when we visit Reno in the future.
Ed & Joy, Poway, CA.