This is my first time visiting NYC with my family and let me tell you I didn't expect to come to a great little gem like this after reading some negative reviews in the past. From what I hear since the new Management came along, this place has made a complete 360 degree turn from the past 14 years in business. I would recommend this place to anybody looking to have a great time in NYC. They have a well-informed and professional staff that can tell you how to get pretty much anywhere in NYC! Loved my stay.