Charles D.

Home Base: 
Type of RV: 
2 Reviews
2 States Visited

Recent Reviews


1

Extremely Rude Owner

We have stayed at this park many times. The staff have been friendly in the past. It has nice and clean facilities. Now on to our last visit. For the past three years our group of friends of 4 to 6 families have stayed there for the Rib Cook Off. We booked 6 months in advance and asked that out RV's are close together. This year we have 4 RV's in our group. All of our friends are right next together...except us. We are put on the other side of the park. Our families do pot lucks together so now we have to drive all of our food down to the other campsites. Frustrating but we decided we will make do. On the last day as we are leaving I want to communicate my situation and frustration. Now understand I ask to speak to the manager and I am calm and respectful. I am not looking for a refund or discount, just someone to say "I'm sorry and we will try better next year." Halfway through the conversation with the manager the owner comes up and very rudely starts to interject how they cannot guarantee our spots to be close together. Again we booked our trip 6 months in advance and they can't get me close to our group? No one says I'm sorry they blame it on a past employee that took our reservation. I could not believe how unprofessional and disrespectful the owner was to a frequent customer that stays on average once a month. I am a business owner myself and if I treated my customers the way I was treated I would soon be out of business. I will never return.

Date of Stay:
 September, 2017

1

Frustration

So we booked 5 days. I get a call offering to put us in a site that would be close to our friends they tell me the site is a great site a lot bigger then they had us in. It would cost us more to go in to the site. Now we booked our trip months ago so I don't understand why the had to change our site so we could be close to our friends. (up sale ?)
We got in to town after dark. DON'T DO THIS. The park is so dark at night and the road around the park is lined with trees. One of those trees took out the side of my 5th wheel. We finally get to our new site and we cant get it to the site and even if we could it's not wide enough for us to pull out our slides. We finally ended up leaving and spending the night in a grocery store parking lot. Trip ruined trailer damaged having to go back home missing our vacation.