Eric J.

Home Base: 
Type of RV: 
1 Review
1 State Visited

Recent Reviews


1

Dishonest to Military Family

I made a reservation in Feb for July2017. Being meticulous, I asked about the cancellation policy in case my orders changed and was ensured that because we were a military family, the cancellation fee would be waived as a courtesy. Low and behold, orders changed within 4 days and I had to cancel. I was told again that my cc would be refunded the full amount because of the previous promise. I received an email indicating the charge was reversed but less the cancellation fee. After repeated phone calls, I was told, "sorry, there is always a cancellation fee." The lady even asked the other employees in the background if that was indeed promised and no one would fess up. Very disappointed that an RV park with such high ratings would be dishonest to any family having to move across the US, less a family making constant sacrifices. I have left a review on other websites but all the management will say is, "sorry you didn't understand our cancellation policy." It wasn't the policy I didn't understand, it was the dishonesty in your staff and integrity to do the right thing. Run Away!! Regardless the promises they make with you over the phone, do not trust them. Will not EVER stay with Timberlane.

Date of Stay:
 February, 2017
Rate Paid:
 $54.00