On way to campground we had major truck problems, rear end froze up and damaged transmission. Called and left message that we were not going to be able to make our reservation. We put a $95.62 paid in full site fee for 2 nights. They did not refund the paid in full site fee as per their policy. OK but then they charge a $10.99 cancellation on top of keeping our deposit. took 8 tries before somebody answered the phone and was told to call corporate offices still waiting for the return call. Poor PR from this company. They are more interested in taking your money than keeping campers happy. would not recommend this campground.