We had a 3:00 check-in, arrived at 2:15 stopped by office and paid then went on to swim while we waited to pick key up at 3:00. Went for key at 4:30( office closes at 5:00) our cabin was not ready, did not get in cabin til 5:00. Came by the cabin as staff went in to clean, they were out in less than 10 minutes not sure how clean that can be. No aplogy offered, no discount or cupons for later use. Also was disappointed that smoking and open beer containers were allowed in swimming area by kiddy pool, saw beer on two separate occasions. Game room was not maintained, several machines out of order, pool table only had 5 balls and no cue ball.