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Blue Fin Rock Harbor Marina

Blue Fin Rock Harbor Marina RV Park in Key Lago Florida was abominable.They advertised accomodation for RVs up to 40 feet. When we arrived we questioned the owner Alana about our coach fitting in our assigned site . She stated "oh we have fit up to 45' coaches without a problem" She quickly left and told us her office manager Michael will assist us. WRONG ! He sat on a gulf cart with a pitbull sitting next to him and watched my husband struggle with negotiating our 40' coach into this small parking lot. I asked Michael to please help my husband and he just sat there and watched. In trying to get into the very narrow parking lot my husband tore a hole in our bay door. I yelled to Michael again to help my husband and he just sat there on the cart.
In order to try and fit in our site we had to take the coach over some weeds and rocks. Again Michael just sat there. I asked Michael to call Alana , that he did. I told Alana what happened and she said she was surprised that Michael did not assist us because he always has in the past ( a lie , her husband said later on that they never help) We should have left then but it was Christmas and we knew it would be difficult to get another reservation some place else. The place was run down. We couldn't find the shower and the laundry room was filthy.When I made the reservation two months ago, Alana and her husband assured me if I wanted to leave earlier there would not be any problem with a refund . WRONG again ! "They were good at Bait and Switch." Alanas husband told me we would not receive a refund because he was going to use the money to replace the weeds we ran over ( we had no place to go and no help or guidance). We were also told that we would have a beautiful garden site. What a joke. Two half dead palms on concrete. These two owners are liers and thieves , They were rude and condescending. Please warn people to stay as far away from this place as possible.

Date of Stay:
 December, 2011
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