Sleeping Ute Mountain RV Park & Casino

Great RV Park...But Casino Was Not Our Favorite

We paid $20.79 using the Players Card or over 55 10% discount for a water & electric site with free WiFi and Cable. For a few bucks more you can include sewer, they do have a dump station and the water and electric sites are located closer to the Casino which was our main purpose of the stopover.

The RV Park had great customer service, very friendly people working in the office. We also found Faygo Rock & Rye pop in their cooler…Life is Grand! We did not use the laundry room or the shower houses, but they both smelled and looked very clean. There was a pool, spa and even a sauna room, none of which we took advantage of since it was still on the chilly side and even though it was indoors, the pool was not heated.

As for the Casino, well big difference. Customer service was lacking in every area, first at the Player’s Club, the line was getting so long and there were only two workers, one that was doing some sort of paperwork and did not take any player the ½ hour we were in line. Ceilings were low so heat and smoke was a major turnoff, the machines were pretty occupied due to it being a Saturday afternoon but the layout was extremely crowded anyway. There were too many slot machines and tables without enough room to even walk through many of the areas.

In the restaurant, the buffet was lacking so we chose to go off the menu and ordered sandwiches. Jerry ordered a Philly and I ordered a Rueben, his was great; mine not so much, it actually looked like little patties of ground meat instead of sliced corned beef. After a long conversation back and forth with the manager, all the time my sandwich and fries getting colder, he returned with the cold plate and informed me that the chef stated that it was indeed corned beef. I tasted a bit of it and made a face because it was not corned beef and he then suggested I order something else, which I did.

I have worked in the restaurant business for many years and know that on any food return like this you have the chef get to it ASAP, that was not the case. My new sandwich order went to the back of the orders; all awhile Jerry ate his so his wouldn’t go cold too. We felt a bit discouraged because as I said, I have been in this business for years, both as a server and management and something like this should never go without some sort of “kiss up“. The manager offered me a salad but was offered in a way and time that was not appropriate, possibly a desert or possibly taking off the charge for my sandwich or beverage would have been a bit more customer service orientated.

Our biggest gripe with businesses lately is customer service which if handled correctly can give a bad situation a big push to become a better experience with just a little bit of effort. This was not the case in this situation, and since our overall experience was not going well, but handling this more appropriately would have allowed us to see it in a different light but instead it deepened our opinion for inadequateness throughout.

Even though we were able to play on very little money and hit a jackpot that returned all of our money, and we have returned a few times since we are in the area for a few months, we will not be recommending this casino to anyone but will recommend the RV Park.