We checked in this Park after having been in a state park for a few nights. When we made the reservation we were looking for wi-fi and cable so that we could have a chance to get caught up with our communication and just relax. They indicated that they had both and were included in the nightly rate. We found out that the cable flat did not work after trying to follow the instructions for nearly an hour. We were unable to open even one web page during our stay there. When talking to other guests we were to our experiences were pretty common. I questioned the manager about this when checking out and she indicated that I didn't know how to set up the cable and she would show me . I told here I followed her instructions and was not new to pairing a remote to a TV. She told me not to yell at her and I should leave. I then asked for a reduction in the rate and she became more rude and said those services are complimentary and could not guarantee that the would work. This was our first visit to Asheville, NC.. It will be our last.