Diamondhead Resort

Filthy accommodations, shockingly rude owners, horrible experience

Beware of Diamondhead Resort!!! Just spent $260 on the cabin for twelve and it was FILTHY dirty. The AC works great, but that's just about all I can say good about the cabin. The bathroom was just plain disgusting, looked like it hadn't been scrubbed in months. The tile floors throughout the cabins needed desperately to be mopped, the refrigerator was grossly dirty, and some of the provided bedding had unidentified stains which we simply turned our eyes from and pretended must be nothing because we were plan exhausted when we arrived. Also, for a cabin that is supposed to sleep 12 people, there were a total of 5 towels. Hmmmm.... Not only was the cabin disgusting, but Diamondhead Resort just totally ripped us off on a float trip we spent $192 on. I had called repeatedly to check on the water level because we had 2 3 year-olds coming on the trip, so I did my homework. I asked the questions any concerned mom would ask and was "sold" the float trip as a "lazy river" trip which would be a breeze with kids. The water levels are so low right now that we literally had to push/pull our 3 floats 4 out of the 6 miles. Well, this float trip was ANYTHING but lazy. It was downright miserable. I've been on dozens of float trips and loved them. But this one was the worst by far. Then when I very rationally and calmly expressed to the owner my disappointment and concern at being sold a trip which I felt had been highly misrepresented (I didn't even request a refund!!!), the owner (who looked and acted as if he was either a meth addict, high on something I've never heard of, ridiculously drunk, or maybe all three) actually got an inch from my face and and screamed profanities at me for a good five minutes and physically threatened me. And his wife repeatedly called me a b*tch. It was highly unprofessional bully me just because I was expressing my real concerns as a customer about having basically been lied to about what our "lazy river" float trip would be like. I had to ask them to call the police because the dude was so crazy. PLUS they wouldn't give me my car keys so I could just leave. They held them hostage until I reminded them that there were cameras in their place of business in which the police could easily actually observe what happened, rather than having to take either of our words for it. Horrible, terrible experience.