What we wrote to the "corporate":
My husband and I travel to the Oregon coast once a year. We had heard about what a nice place Riverwalk was, so I cancelled plans to travel Interstate 5 and reserved Riverwalk for 2 nights. Unfortunately, 48 hours beforehand, we had notice that we needed to be home sooner. I requested to cancel the 2nd night. I was told "I have to ask corporate", and was given your email to appeal, as apparently you denied refunding us payment for our second night stay. We are here now and all sites are full. I am not happy with the uncooperative response from your company and I'm sure you realize the power of the Internet. We really need to leave tomorrow. Thank you for your consideration.
