Claudia P.

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1 Review
1 State Visited

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We planned our 2016 Family reunion at the beginning of the year at BOOMTOWN CASINO and KOA RV PARK. We were required to sign a contract. They agreed to set a block of rooms in the hotel aside for family members including two rooms for handicap guests and block of spaces in the RV Park so we could be together. When family members called in for the hotel reservation desk was rude and not at all helpful. When the Elders arrived for the handicapped rooms they were not ready. They were supposed to be ready at 1 pm but had to wait until 4 pm before they could get into the room (with no toilet paper and looked like it was never vacuumed). RV Park took all the reservations but when we arrived not one of our reservations were on the books.
The area we were told we could use as our outdoor gathering place had automatic sprinklers and went off twice each day in the area were we setup.
We were very disappointed in our time at Boomtown and will never return. And advise anyone who plans to stay with Boomtown Casino or KOA to check and double check the reservations.

Date of Stay:
 June, 2016
Rate Paid: